Welcome to Christmas Gifts Store, where we’re dedicated to making your holiday shopping experience as joyful and magical as Christmas morning! Our friendly customer service elves have crafted this comprehensive guide to ensure your gifts arrive perfectly and any returns are handled with care.
🚚 Shipping Information
Order Processing Time: 1-2 business days
We work quickly to prepare your magical Christmas gifts for their journey to you!
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 days after shipping
- Perfect for when you need your Christmas gifts a bit faster!
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 days after shipping
- Great for budget-friendly holiday shopping!
🎅 Important Note: We ship worldwide, excluding some Asian countries and remote areas. During the busy holiday season (November-December), delivery times may be slightly longer due to high demand.
📦 Returns & Exchanges
While we strive to make every gift perfect, we understand that sometimes returns or exchanges are needed. Our elves are here to make the process smooth and hassle-free!
Return Policy Overview
- Return Period: 15 days from receipt of items
- Condition: Items must be unused, in original condition and packaging
- Required: Receipt or proof of purchase
🎁 Non-Returnable Items
To ensure the health and safety of all our customers, these magical items cannot be returned:
- Christmas Outfits (for hygiene reasons)
- Christmas Wrapping Paper & Supplies (if opened or used)
- Personalized or custom-made Christmas ornaments
- Opened Christmas Toys & Games (unless defective)
🔄 The Return & Exchange Process
- Contact Our Elves: Email us at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number, item(s) to return/exchange, and reason
- Receive Instructions: Our team will email you within 1-2 business days with return authorization
- Package Your Item: Securely package in original packaging with all tags and accessories
- Ship Your Return: Mail to our address using trackable shipping
- Confirmation: We’ll process your return within 3-5 business days of receipt
💳 Refund Information
Once we receive and inspect your return, we’ll email you about the status of your refund.
- Processing Time: 3-5 business days after we receive your return
- Refund Timeline: 5-10 business days after approval
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
Important Notes:
- Shipping costs are non-refundable
- You’re responsible for return shipping costs unless item is defective or we made an error
- Sale items are only eligible for exchange or store credit
- Gift returns will be issued as store credit
📧 Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Message:
Dear Christmas Gifts Store Elves,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please let me know the next steps and if you need any additional information.
Thank you,
[Your Full Name]
📦 Return Shipping Address
Please wait for return authorization before shipping to:
Christmas Gifts Store Returns
1521 159th Avenue
San Leandro, US 94578
🧝 Need Help? Contact Our Christmas Elves!
Our friendly customer service team is here to make your experience magical!
Email: [email protected]
Response Time: 1-2 business days
During the busy holiday season (November-December), response times may be slightly longer, but we’ll do our best to help you quickly!
Thank you for choosing Christmas Gifts Store! We’re honored to be part of your holiday celebrations and are committed to making your experience joyful and stress-free.
🎄 Merry Christmas and Happy Shopping! 🎁