At Christmas Gifts Store, we want your holiday shopping experience to be as magical as Christmas morning! While we strive to make every gift perfect, we understand that sometimes returns or exchanges are needed. Our friendly customer service elves are here to help make the process smooth and hassle-free.
📋 Return & Exchange Policy Overview
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging, and accompanied by your receipt or proof of purchase.
To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:
- Christmas Outfits (for hygiene reasons)
- Christmas Wrapping Paper & Supplies (if opened or used)
- Personalized or custom-made Christmas ornaments
- Opened Christmas Toys & Games (unless defective)
🔄 The Return & Exchange Process
Follow these simple steps to return or exchange an item:
- Contact Our Elves: Email us at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason
- Receive Instructions: Our customer service team will email you within 1-2 business days with return authorization and shipping instructions
- Package Your Item: Securely package the item in its original packaging with all tags and accessories
- Ship Your Return: Mail the package to our address using a trackable shipping service
- Confirmation: Once we receive your return, we’ll process it within 3-5 business days
📝 Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Christmas Gifts Store Elves,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please let me know the next steps and if you need any additional information.
Thank you,
[Your Full Name]💳 Refund Information
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Timeline:
- Credit Card/PayPal Refunds: 5-10 business days after approval
- Processing Time: 3-5 business days after we receive your return
Refund Method: Your refund will be processed to the original payment method used for the purchase. If you paid with Visa, MasterCard, JCB, or PayPal, the refund will be issued to that same account.
🎅 Important Notes:
- Shipping costs are non-refundable
- You are responsible for return shipping costs unless the item is defective or we made an error
- Sale items are only eligible for exchange or store credit
- Gift returns will be issued as store credit
📦 Return Shipping Address
Please wait for return authorization from our team before shipping your items to:
Christmas Gifts Store Returns
1521 159th Avenue
San Leandro, US 94578
🧝 Need Help? Contact Our Christmas Elves!
Our friendly customer service team is here to make your return experience magical!
Email: [email protected]
Response Time: 1-2 business days
During the busy holiday season (November-December), response times may be slightly longer, but we’ll do our best to help you quickly!
Thank you for shopping at Christmas Gifts Store! We’re honored to be part of your holiday celebrations and are committed to making your experience joyful and stress-free.
🎄 Merry Christmas and Happy Returns! 🎁